Return Policy
At April Firm, we are committed to ensuring your satisfaction with our products. Please review our return policy to understand the terms and conditions for returns, refunds, and replacements.
10-Day Return Window:
We provide a 10-day return policy, giving you the flexibility to request a return within 10 days from the date of receiving the item.
Defective Products:
In the event of receiving a defective product, you have the right to initiate a return for a refund or request a replacement within 10 days of the delivery date. To qualify, please provide photos and videos demonstrating the issues with the product.
Eligibility for Refund:
For a refund, the item must be in the same condition as when received – unworn or unused, with tags still attached, and in its original packaging. Additionally, you need to provide a receipt or proof of purchase.
Refusal of Orders:
Refusing an order due to its lack of usefulness is not a valid reason for a refund.
Return Initiation:
To initiate a return, contact us at [email protected]. All returns should be sent to 8500 NW 72nd St, Miami, FL 33166, USA. The cost of returning items to our warehouse is the responsibility of the customer.
Refund Process:
Upon approval, your refund will be processed. The timing of when you receive it depends on your bank’s processing time.
Contact Us:
Feel free to reach out to us at [email protected] if you have any questions regarding returns.
Damages and Issues:
Inspect your order immediately upon receipt. If you discover that the item is defective, damaged, or incorrect, contact us promptly. We will assess the issue and take the necessary steps to correct it.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including perishable goods, custom products, and personal care products. We do not accept returns for hazardous materials, flammable liquids, or gases. For concerns about specific items, please contact us for clarification.
Exchanges:
For a hassle-free exchange, the most efficient way is to return the item you have. Once your return is approved, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days. Your item must meet the same conditions as when received – unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds:
We will notify you upon receiving and inspecting your return, informing you of the approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. If more than 15 business days have elapsed since we approved your return, please reach out to us at [email protected].
Please note that we reserve the right to modify this return policy at any time.